Terms of Service
24-Hour Cancellation Policy
Your appointments are very important to me. I hold your appointments just for you & ask that if you must cancel or reschedule any appointment, please provide me with 24-hour notice. This way I will be able to adjust my schedule accordingly, and I may be able to accommodate clients on my waiting list.
Of course, I do understand that unavoidable issues come up, and I will do my best to work with you in case of an emergency or illness.
Here is the breakdown of cancellation/rescheduling fees:
•Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s).
(***This is waived in the event that you are ill. I reserve the right to refuse service if you come in to your appointment ill.
This is so that I can stay as healthy as possible to accommodate those whom have appointments, as well as to not spread illness to other guests. ***)
•‘NO SHOWS’ will be charged 100% of service amount before being able to schedule again.
As a courtesy, a text and/or email reminder to confirm the date & time of your scheduled appointment at least 72, 48, & 24 hours prior to your appointment.
Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call, text, or e-mail to double-check any appointments if you’re unsure.
I will try my best to accommodate you if you’re running behind, stuck in traffic, etc.
It happens, I know! However, your tardiness can affect the remainder of my day by delaying me for my other clients who come in on time. For this reason, I have set a few general ground rules for such situations.
Guests will generally be allowed a 10-minute grace period. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; I'd rather know as early as possible so I can do my best to fit you in without upsetting the flow of my day!
If you are 15 minuets late, you will be considered a 'No-Show'.
Again, please remember that your appointments are reserved for you and only you. These policies allow me the opportunity to alert standby clients of any openings, therefore allowing me to provide the best service possible. I very much appreciate your business & compliance with my policies. I look forward to seeing you soon!
Guarantee of Services
I always want you to be 100% satisfied with your services. If you are not 100% satisfied with the service, I ask that you contact me within 5 days of your appointment so that I may schedule you to have your services (based upon the original and agreed upon consultation. Changing ones mind does not fall under this guarantee of service) corrected free of charge.